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If there is an issue, they try to resolve it as quickly as possible so that the product you ordered gets to you. They felt as if the company treated them as people rather than burdens if they had questions or concerns regarding their orders. When reviewing the customer service West & Willow offers, we did find that many shoppers were pleased with their experience overall. West & Willow, while still a relatively new company, has been featured in Apartment Therapy, CNN, Buzzfeed, HGTV, Fashionista, Real Simple, Marie Claire, Refinery 29, and Brides magazines. Want to give a gift but not sure what to get? You can also purchase a gift card from their site as well. For example, you can find a vegan leather leash and collar, greeting cards, and quote signs. We already mentioned the custom phone cases, mugs, and portraits, but West & Willow currently offers a number of other product options to choose from. For example, a custom pet portrait phone case will cost $50, while a pet portrait with three pets in a frame costs around $130. The costs for their custom products vary depending on what items you choose. Under $100, there is a flat rate shipping fee of just $10.
WEST AND WILLOW PET PORTRAITS FREE
When it comes to shipping, you can enjoy free global shipping on all orders over $100. Their normal shipping times are 2 to 4 weeks, with orders taking up to 5 weeks during holidays and peak seasons.
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West & Willow also ships internationally to the UK, Canada, and Europe. In these cases, shipping can take up to four weeks. However, there may be longer shipping times around the holidays, and understandably so. Most orders in the United States will arrive within two to three weeks from the date of purchase. You complete your order with payment and sending it off to the West & Willow digital artists. Then select your background and frame options (they even offer frameless and phone cases). You select a photo of your pet/s using the image guidelines.
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They also make great pet gifts for your friends and family. Their portraits are great if you are into minimalist décor or simply looking to start your own gallery wall or statement shelf. Ben Lebowitz started the company in 2019 to create a modern portrait brand that the design-conscious pet lover would appreciate.
WEST AND WILLOW PET PORTRAITS PROFESSIONAL
West & Willow offers clean and modern pet portraits done by professional artists.